AI & Voice
Deflect
Resolve repetitive support tickets before a human sees them.
Scoped in 1 day · delivered in 7 · 28 days of production support · 7 seats / release
What it does
Deflect sits in front of your support queue and answers the repetitive tickets automatically using your own help content. It drafts or sends grounded replies to common questions and routes anything ambiguous to a human with a suggested response.
Each ticket is matched against your knowledge base first, so answers cite real articles rather than improvising. You choose whether the agent auto-sends on high-confidence matches or always leaves a draft for an agent to approve.
Expect meaningful deflection on the repetitive long tail and clean escalation on the rest. Deflection typically lands in the 20 to 45 percent range depending on how well your help content is written, and the agent is tuned to escalate rather than guess on anything it is unsure about.
How it embeds
The flow, end to end.
Ticket in
incoming request pulled from your helpdesk
Match
compared against your knowledge base
Draft
grounded reply written with citations
Gate
auto-send or hold for agent approval
Escalate
uncertain tickets routed to a person
Sample connectors
Configure
Priced on what it costs to run.
Move the slider to your real volume. You see the estimated infrastructure cost itemized, our flat fee on top, and the one-time setup — no markup hidden in a per-seat license.
Configure your volume
Infrastructure (estimated)
$2,500 one-time setup — configuration, testing, documentation & go-live support.
Comparable vendor: $800/mo · 78% less than market rate.
7 seats per release · cancel anytime · no lock-in
Ask the specialist
Anything about this automation.
Ask anything about this automation — how it connects, what it costs to run, where it fits.
Schedule a demo
See it running in your environment.
30 minutes. We walk a live configuration against your actual systems. You leave with a scoped plan and a fixed quote.