Communication
Concierge
First-line customer support inside a business messaging app.
Scoped in 1 day · delivered in 7 · 28 days of production support · 7 seats / release
What it does
Concierge handles first-line customer support inside a business messaging app, answering common questions from your own knowledge base and resolving routine requests end to end. When a question falls outside what it can confidently answer, it hands the customer to a human with the full conversation attached.
It grounds answers in your documented help content rather than guessing, cites where an answer came from, and stays within the topics you allow. You decide which actions it may take on its own and which always require a person, so account-sensitive requests stay supervised.
Expect confident resolution of a large share of repetitive questions and faster first responses around the clock. Novel issues, billing disputes, and anything emotionally charged are routed to your team, and answer quality tracks how complete your help content is.
How it embeds
The flow, end to end.
Message in
Customer writes in the messaging app
Understand
Question matched to allowed topics
Ground answer
Response drawn from your help content
Resolve or act
Routine request handled within scope
Handoff
Out-of-scope cases passed to a human
Sample connectors
Configure
Priced on what it costs to run.
Move the slider to your real volume. You see the estimated infrastructure cost itemized, our flat fee on top, and the one-time setup — no markup hidden in a per-seat license.
Configure your volume
Infrastructure (estimated)
$2,500 one-time setup — configuration, testing, documentation & go-live support.
Comparable vendor: $600/mo · 55% less than market rate.
7 seats per release · cancel anytime · no lock-in
Ask the specialist
Anything about this automation.
Ask anything about this automation — how it connects, what it costs to run, where it fits.
Schedule a demo
See it running in your environment.
30 minutes. We walk a live configuration against your actual systems. You leave with a scoped plan and a fixed quote.